Carefully read the Cancellation Policy before booking.

Rental Rescheduling Policy

We strive to make every tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you. When planning your trip, please take the same considerations and let us know as soon as possible if your plans change. We will contact you if there is an issue with your reservation.

  • Rental reservations are nonrefundable because your rental bike in the fleet is guaranteed.

  • Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction.

  • Rescheduling requests within 48 hours of you scheduled Booking may be subject to a fee of up to $10 (per bike rental) to reschedule.

  • Reservations may be rescheduled only once, subject to the discretion of the HB&R employee processing the transaction.

  • Reservations made within 48 hours of a scheduled event are final and cannot be changed.

  • All cancellations must be received in writing or via confirmed email.

What if it rains?

All Bike Rentals are Rain or Shine. Welcome to Canada!  We have rain gear to loan and most of our bikes are equipped with fenders.  If the weather is so bad that it is not safe to ride, such as very high winds, thunderstorms, excessive heat or cold, or other severe weather conditions, then the tour will be cancelled. If you cannot reschedule your tour or rental, a refund will be issued.