Carefully read the Cancellation Policy before booking.

Tour & Rental Rescheduling Policy

We strive to make every tour an unforgettable experience. We guarantee every reservation and work hard to ensure that our shop is staffed and ready to serve you. When planning your trip, please take the same considerations and let us know as soon as possible if your plans change. We will contact you if there is an issue with your reservation.

  • Tour & Rental reservations are nonrefundable because your space on tour or bike in the fleet is guaranteed.

  • If you are unable to attend a Town Tour, you may reschedule your tour, or take a credit note if you do not know when you will be able to return.

  • For Countryside Tours and Culture Tours, you will receive a credit note worth 50% of the cost of your next tour, if you cancel more than 7 days before your Tour. If the Culture Tour includes additional costs by the partnering businesses, such as meals, services or products, you will not be reimbursed for these additional costs. 

  • Rescheduling requests are subject to availability and are processed at the sole discretion of the employee making the transaction.

  • Rescheduling requests within 48 hours of you scheduled Town Tour date may be subject to a fee of up to $10 per ticket to reschedule.

  • Reservations may be rescheduled only once, subject to the discretion of the HB&R employee processing the transaction.

  • Reservations made within 48 hours of a scheduled event are final and cannot be changed.

  • All cancellations must be received in writing or via confirmed email.

  • Failure to arrive 15 minutes before your tour’s departure time may result in your space on tour being given away. You will not receive a refund or credit for your tour. Late arrivals will not be caught up to the tour.

What if it rains?

All Tours and Rentals are Rain or Shine. Welcome to Canada!  We have rain gear to loan and our bikes are equipped with fenders.  If the weather is so bad that it is not safe to ride, such as very high winds, thunderstorms, excessive heat or cold, or other sever weather conditions, then the tour will be cancelled. If you cannot reschedule your tour or rental, a refund will be issued.